Use case

Build a customer feedback loop

Trigger NPS or CSAT surveys at the right lifecycle moment, then act on the answers automatically: a low score can tag the user or branch a journey to follow up. Because surveys, journeys, and auth share one record, feedback becomes an action instead of a disconnected report.

How it works

  1. 1. Trigger the survey
    Send an NPS or CSAT survey from a journey node at a meaningful moment, such as after activation.
  2. 2. Branch on the response
    Use the response to tag the user or move them to a follow-up branch in the journey.
  3. 3. Measure the trend
    Track score trends in survey analytics and tie them back to lifecycle stage.

FAQ

Can a survey response trigger a follow-up automatically?

Yes. Responses can tag users or advance a journey, so a detractor score can launch a follow-up sequence without manual work.

Do feedback results connect to the user profile?

Yes. Survey responses attach to the same usr_ record as auth, email, and journey history.

Start with one API key

Auth, email, surveys, and journeys share one user record, so you ship this without stitching vendors together.

Start free